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Frequently Asked Questions

Answers before you reserve

How does the $300 reservation deposit work?

The $300 deposit secures a specific puppy exclusively for you and is fully credited toward the final purchase price. It's paid through a secure, buyer-protected method — never an untraceable transfer.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. All of these give you dispute protection if something goes wrong — which is why we don't accept irreversible wire transfers or cryptocurrency.

Do you ship internationally?

Yes — we regularly place puppies with families across the United States, Canada, the United Kingdom, and Australia. Each destination has its own import requirements, which our team walks you through before booking travel.

Is the deposit refundable?

See our full Refund Policy for details. In general, deposits are refundable if the breeder is unable to fulfill the reservation; they are non-refundable once travel arrangements have been confirmed, except where required by law.

How do I know the breeder is legitimate?

Every breeder in our network is independently vetted before any puppy is listed. You're welcome to request additional documentation, video calls, or references before finalizing your reservation.

What's included with my puppy?

Every puppy comes with up-to-date vaccinations, a veterinary health certificate, microchip registration, a written health guarantee, and a starter care kit.

Can I pick up my puppy in person instead of shipping?

Yes, where the breeder's location allows it. Select 'In-person pickup' during checkout and our team will coordinate a date and location.

What if my puppy arrives with a health issue?

Contact us immediately — our health guarantee covers congenital and hereditary conditions identified by a licensed veterinarian within the guarantee period. See the Health Guarantee page for full terms.

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