Our commitment to quality and customer satisfaction
Due to the nature of research peptides, we maintain a strict policy regarding returns and refunds.
Due to the perishable nature and storage requirements of research peptides, we cannot accept returns of opened or used products.
Unopened, sealed vials may be eligible for return within 7 days of delivery, subject to a 20% restocking fee.
All return requests must be submitted within 7 days of delivery date.
We take quality control seriously and stand behind every product we sell.
If your order arrives damaged or you receive an incorrect item, we will replace it at no cost.
Please provide clear photos of the damaged product and packaging within 7 days of delivery.
Once verified, we will ship your replacement immediately at no additional cost.
Follow these steps to initiate a return or report an issue
Email us at peptidevanta@gmail.com or WhatsApp +1 (707) 347-7658 within 7 days of delivery.
Include your order number, photos of the issue (for damaged/incorrect items), and a brief description.
Our team will review your request and provide return shipping instructions if applicable.
Once received and verified, we will process your replacement or refund according to policy.
Approved refunds are processed within 5-7 business days via the original payment method.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Please allow 3-5 business days for return verification and processing after receipt.
Our customer service team is available to answer any return-related questions.
Contact our customer service team immediately to resolve any issues with your order.
Peptides require proper storage conditions. Claims regarding degradation must verify that products were stored according to specifications.
For international orders, customers are responsible for customs fees associated with return shipments.
Orders can be canceled within 2 hours of placement. Once processed, cancellations may not be possible.
All products are tested for purity. COA reports are available for download on each product page.